Help On Hosting

Websites are built completely from ground up, using Transolve Web Technology and they are hosted on multi-core Linux machines.

The Micro, Static and Hybrid website packages are inclusive of shared hosting.

While the dynamic website package uses dedicated multi-core hosting with plenty of application memory, meaning all server resources are dedicated to making the website run fully optimized for any application.

Help On Getting Support

Tech Support for your website is available 24 hours every day of the week via email.
There are two types of Tech Support namely Back-end and Update Tech Support.
Back-end Tech Support is inclusive and has to do with the server and related services running smoothly, ideally you will not need to concern yourself about this type of support. This support will continue after any inclusive free period so long as you complete your yearly renewal fees and any additional tech support charges
Update Tech support is inclusive of email setup, email changes, update for photos, update for pages, updates for words, update for codes e.t.c, basically anything that needs to be changed after development phase of the website is complete.
After the free period of Update Tech Support, tech support charges are N5000 per hour
The Micro, Static come with only Back-end Tech Support. Update Tech support is available on the Static website package and is charged separately. Please note the Micro website package doesn't have any Update Tech Support service available. With the Micro website package, once the final draft is approved, nothing on the website can be changed.
The Hybrid and Dynamic website packages come with both Back-end and Free Update Tech Support, 40Hrs and 1920Hrs respectively .

Support service is virtual and conducted over chat, email and telephone.

Email: support@transolveltd.com (available 24hrs everyday, please give 48hrs for response and resolution)
Phone: +234 901 814 8300 (available Monday-Friday 9am-5pm)

Help On Security

Technology can help improve security and mitigate risks of unauthorized access.

Our Dynamic Website package offers the most advanced security features of our Web Technology including the ability for Clients to upgrade or update their security requirements/features where possible at a later time with additional tech support hours.

Clients subject to DPRs (Data Protection Regulations) should ensure they are familiar with regulatory requirements and that the selected package can meet their specifications before purchasing. Assessments can usually be done by their Data Protection Officer or Data Privacy & Protection Auditor.

Help On Animations Per Page

Animation has to do with images in Transition, whether sliding in or fading out, each image in the animation counts towards the resources of the page. This also includes lines of text which count as individual images. The Micro, Static website packages do not come with animation. The Hybrid comes with 1 animation that is one transition. Depending on the design template the Dynamic website package comes with up to 3 animation designs and can have unlimited animations per page.

Help On Tables Per Page

This has to with tabular data display, usually common with product specification display.

Help On Graphs

Your website will be able to display dotted, line and bar graphs with custom x and y axis labels in real time.

Help On Database Support

A database is a place where your website stores data it uses for it's dynamic functions. The Hybrid website database is limited to a single table with up to 5 columns, while the Dynamic website database is unlimited, and can therefore store vast amounts of data for use.

Help On Administrative Interface

Your website comes with a back-end that lets you manage the entire website everything from product images, prices and descriptions to user accounts.

With a dynamic website you don't need to contact us before you update your website.

Help On User Accounts

Your dynamic website can let users both staff and customers create accounts and access pages using their username and password.

User accounts can have an unlimited business functionality everything from checking paid salaries to checking the status of paid orders.

Help On Content Management

Through the administration interface of your website, Transolve Custom Content Management System also known as CMS, will let you update the contents of your website, including company profile, products, contact information and news.

This feature also allows for complex information display like categorized product/service display. Without this feature products can not be displayed in categories.

Help On Social Network Integration

Everything from Facebook to Twitter. Your website will be social!

Help On Resonance Mail

The new automated email marketing solution from Transolve limited to give your website all the Newsletter features you require. This solution requires you to have a website built with Transolve Web Technology for your business.

Resonance Mail sends out emails to your database at regular periods without you having to do anything ideal for things like Wishlist Notifications or Re-targeting Adverts. Emails are automatically generated and sent. It also includes an unsubscribe link as required by regulation.

As of Websites with 2019 Build Year, acquisition of the Dynamic Website Package now gives access to the basic Newsletter features of Resonance Mail. ResonanceMail usage is subject to Terms and Conditions and will cost N1,000,000 outside of the Dynamic web package to implement. Resonance Mail Customers also have the option to obtain email data as part of MRD (Market Research Data) from Transolve´s ERP Technology along with this solution.

Help On Analytics

If you want to know how different areas of your website or business is doing, then Analytics is the way to go.
If the data can be recorded, then with Analytics can view and analyze it afterwards.

Help On E-Commerce

Includes advanced shopping cart technology with automatic invoicing, online payment collection via Google wallet, paypal and credit cards like visa and master cards.

The E-Commerce option will allow us implement the technology that will allow you to collect payments directly via your dynamic website. Customers all over the world will be able to use their credit and debit cards to purchase directly from your business online.

The E-Commerce option doesn't cover charges by the merchant account provider. For example a card service provider like Inter-switch charges around N150,000 for their merchant accounts you will need to pay Interswitch separately for this including all their transaction charges.

Help On Puch Notification

Push Notification allows a Business Website to send out native notifications to Customer's device, even while they are not on the Website.

The simplest way to think of this feature is to think of a combination between Newsletter subscription and a ChatApp notification. Whenever you get a new Chat message on WhatsApp for example, your device notifies you. This is exactly how it works when your Website user subscribes for Notifications from your business Website in their web browser.

Help On HD Photography

In most cases the pictures you provide or those that can be found online will be sufficient for your website, however when there is a need for high definition photos for example high quality image of a product you manufacture. The service is available to businesses within Lagos State, Nigeria.
The HD Photography is charged separately from your website package the rate of N5000 per hour. this includes time to take and process the images.

Photographs taken outside of Lagos will be charged separately from your website package, and prices may vary according to location.

Help On Stock Taking Service & Data Entry

If you have a large number of stock and would like to have this data represented on your website, Transolve can help you take stock and enter this data on your website for you.
This service is charged separately from your website. This services is charged at N5000 per hour. Based on your stock type we can give you an estimate on the how many items can be documented per hour.
Please note this service is only available to businesses with stock and branch within Lagos State Nigeria.

Help On Logo Creation & Image Optimization Service

All the images provided to us, by you will be worked on by our team of experts to give you the best possible rendering online.

Our Logo Design process is all about developing and creating an engaging personality through visual identity for your business. We develop solid, well-thought-out concepts and execute them with precision digitally. We do it extremely well to effectively represent and communicate your brand to your audience.

Help On Mobile Version

For compatibility, your business website package will come with a mobile detection feature to display for mobile phones.

Help On SMS Integration

Allows you to send short messages to mobile phones from your website automatically, using the administration section of your website.

With SMS Integration, your website can also be configured to automatically send out SMS, for example as a receipt when someone makes a purchase.

The SMS integration option is charged separately at N5 per SMS, a minimum of 10000 SMS needs to be purchase for Transolve to integrate this technology into your website.

Help On Upgrading

Only the following website can be upgraded to a higher class
Micro, Static and Hybrid.

The cost of upgrading is the cost difference between the target upgrade and the already paid cost of the website, so long as this is done within a year of creation of the website.

The Dynamic website can only be upgraded with new features. This cost is charged separately

Help On Renewals

Each website package is inclusive of one year hosting except for the Dynamic website package which is inclusive of 2 years.

Renewals do not apply to Rental contracts, renewals are optional and required every year i.e 12 months

This includes hosting, name registration e.t.c

Help On WAAS Setup

Once you get your website, you can sign up for WAAS at website.transolveltd.com/waas

WAAS stands for WhatsApp Assistance Service. Assisting our Web Technology Clients to send messages on WhatsApp. Messages are sent with your WhatsApp phone number/account and can be seen live on your device (subject to terms and conditions).

WAAS is charged at N5 per message, and is compatible with our ERP Technology MRD (Market Research Data).

Clients using the Dynamic website package, can upgrade to WhatsApp API for business and have more advanced WAAS features

Help On VBC And VBC Configuration

VBC stands for Virtual Business Card targeted for mobile device to learn more visit www.transolveltd.com/
vbcsimplified.

VBC is charged if not included in your package and configuration consist of setting up your VBC to be accessed from any mobile device directly from your domain by linking to vbc.yourdomainname.com

View a demo now on your connected device vbc.transolveltd.com
/demo

Help On Automated Survey Calls

Automated Survey Calls are B2B automatic telephone calls made using using Transolve's Robocall Technology.

These calls are made to ask a specific question about a product or service, which the receiver of the call will respond by using their mobile phone keypad.

This feedback is then passed back to you the client in order for you to deliver the product or service of interest.

Calls are made using the market research database on www.transolveltd.com/erp

Therefore clients will need sufficient credit to view the details of company id given, like business name, owner's name, contact person, phone number, address, email e.t.c

Please note special offers are not applicable to rental purchases.

Help On Data Centre 3.0

This feature comes with Market Research Data (MRD) for use with WAAS. MRD covers Business contact information.

To learn more about Data Centre 3.0 please visit www.transolveltd.com/erp